The Rural Payments Agency must change to deliver better value for money and a better experience for its customers, Agriculture Minister Jim Paice said in response to an independent review of the organisation and its operations.
http://nds.coi.gov.uk//content/detail.aspx?NewsAreaId=2&ReleaseID=414556&SubjectId=2
seen at 10:31, 20 July in Tate News - national.