The key targets have been set for the Chief Executive of the Armed Forces Personnel Administration Agency (AFPAA) for the financial year 2006–07. The Targets build upon progress made by the Agency since it formed on 1 April 1997 and reflect the importance of the delivery of Joint Personnel Administration whilst maintaining current outputs. They provide customers with an assurance that, as well as focusing on Joint Personnel Administration and critical services such as pay and pensions, AFPAA will continue to give high priority to the delivery of both current and historic medals.To Deliver PayTo make 99.9 per cent. of all pay payments by the due date (excluding late payments caused by events determined to be outside the control of the Agency).To keep the monthly error rate of accuracy for the volume of payments within 0.5 per cent.To Deliver Pension ServicesTo make 99 per cent. of all pension payments (including new awards) by the due date (excluding late payments caused by events determined to be outside the control of the Agency).To keep the monthly error rate of accuracy for the volume of payments within 0.1 per cent.To Support the Delivery of Joint Personnel Administration ProgrammeTo achieve live service to the RN in accordance with target set by MOD (currently by end October 2006).To achieve live service to the Army in accordance with target set by MOD (currently by end March 2007).To deliver an effective Enquiry Centre ServiceTo deal with 75 per cent. of queries received by the Enquiry Centre on first contact.To prepare for delivery of AFPAA services post 2009To develop the AFPAA contribution to the project team, establish and meet 100 per cent. of milestones i.e. achieve Investment Approval (Initial Gate).To meet approved efficiency targets for the delivery of core servicesTo deliver Joint Personnel Administration (JPA) efficiencies in line with the benefits identified in the approved business case for JPA.To deliver an efficient and effective MOD Medal OfficeTo deliver current medals against applications within the timescales agreed with the Services and Ministers:Current campaign medals within 35 working daysConduct and Reserve medals within 45 working daysHistoric medals (including Canal Zone) within 70 working days.

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