I have set Companies House the following targets for the year 2006–07:To ensure that the following services: Companies House Direct, WebCheck, and Web-Filing, are available for 99 per cent. of the time between the hours of 7am and midnight, Monday to Saturday.To achieve 40 per cent. take-up for electronic submission of documents 1 by the end of 2006–07 and 75 per cent. take-up by the end of 2007–08.To achieve, on average, a monthly compliance rate for accounts submitted of 95.5 per cent.To ensure that of 99.5 per cent. of images placed on the Companies House image system are legible.To achieve for 2007–08 a reduction in real terms of 10 per cent. compared to 2004–05, in the unit cost of the range of transactions covering registration, company search and active register size.To achieve a score of more than 85 per cent. in each quarterly Companies House customer satisfaction survey.To resolve 97 per cent. of complaints within five days.Central Government TargetsThese are targets that are common to other executive agencies:To achieve, taking one year with another, a 3.5 per cent. average rate of return based on the operating surplus expressed as a percentage of average net assets.To pay all bills due within 30 days, or on other agreed credit terms, on receipt of goods or services or a valid invoice whichever is later.The Chief Executive to reply within 10 days to all letters from Members of Parliament delegated to her for reply.1 A document is an individual transaction that a company can make with Companies House to submit or register information.

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