This consultation seeks views on redress for consumers of housing. It covers the following issues:
the current complaints and redress landscape, how it is working and if more can be done to improve it what standards and services should be expected of a redress scheme/an ombudsman how to fill the existing gaps between current services whether a single ombudsman service is needed to simplify access to redress across housing, and if so, what form that should take and what its remit should behttps://www.gov.uk/government/consultations/strengthening-consumer-redress-in-housing
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