Updated: Added PDF - progress against performance up to June 2017
Our plans for 2017 to 2018 include:
introducing a new online system for motor manufacturers and dealers to first register a vehicle ensuring our total digital and automated interactions will exceed 90% increasing the range of penalty payments that can by paid online maintaining or improving our customer satisfaction for key services ensuring expenditure on VED collection and enforcement does not exceed £120 millionProgress against the performance of these business plan performance measures will be provided on a regular basis. This gives our customers a transparent picture of where the agency is heading and how we perform during the year.
Local copy of dvla-business-plan-2017-18.pdf
Local copy of business-plan-ytd-june-2017.pdf
https://www.gov.uk/government/publications/dvla-business-plan-2017-to-2018
seen at 14:35, 18 August in Publications on GOV.UK.Email this to a friend.