The report outlines the way the government wants to create long lasting cultural change across the health and social care system. The government believes that improving the way in which the NHS manages and responds to complaints will help shape a culture that listens to and learns from patients and service users, and ends a culture of defensiveness.
Local copy of Complaints_Gvt_Resp.pdf
Local copy of Complaints_Gvt_Resp.pdf
https://www.gov.uk/government/publications/government-response-to-hsc-report-on-nhs-complaints
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