Corporate report: DVLA business plan 2014 to 2015

Updated: Updated the Progress against performance document

The business plan details our 15 key performance measures covering:

reform customer service corporate responsibility finance and efficiency

During 2014 to 2015 we will:

remove barriers for customers to encourage growth and reduce administrative burden contributing to the Government’s Red Tape Challenge further digitise services we offer and drive user take-up introduce new and accelerated ways of delivering excellent digital services seek and act on customer insight and feedback manage our finances efficiently and give back to customers any savings we make by reducing fees reduce impact on the environment

Our business plan provides quarterly updates on performance against business objectives. It gives our customers a more transparent picture of where the agency is heading and how we perform during the year.

https://www.gov.uk/government/publications/dvla-business-plan-2014-to-2015

seen at 14:31, 29 August in Publications on GOV.UK.
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