Departmental Strategic Objective 7 (DSO 7) indicators:

Indicator 1: ease of access: the level of customer satisfaction with the ease of access to DWP services

Indicator 2: treatment: the level of customer satisfaction with feeling respected and valued

Indicator 3: timely response: The level of customer satisfaction with the timeliness and responsiveness of service

Indicator 4: right outcome: the level of customer satisfaction with the outcome

Indicator 5: effective contact: the proportion of customer contact that is necessary to enable customer needs to be met

Indicator 6: employer satisfaction: the level of employers’ satisfaction with the services we provide them

https://www.gov.uk/government/publications/make-dwp-an-exemplar-of-effective-service-delivery-departmental-strategic-objective-7