I have today set the following key performance indicators for the Valuation Office Agency for 2006–07:CUSTOMER SATISFACTIONTo achieve overall customer satisfaction of 88 per cent.OperationsEnable prompt issue of correct bills by local authorities through clearance of 90 per cent. of rating reports, and 95 per cent. of council tax reports within two months of receipt.Enable prompt issue of tax assessments by clearing all HMRC initial appraisal cases for inheritance tax on average within 12 days.Contain reductions in the 2005 rating lists to a maximum of 4.2 per cent. of the total compiled list rateable value, over the entire life of the lists.Ensure that 96 per cent. of new council tax bandings are right first time.Value For MoneyTo improve productivity by 5 per cent. in 2006–07 and be on course to achieve 15 per cent. improvement over the four years to 2007–08.To improve value for money on inheritance tax work for HMRC by 5 per cent.PeopleAll staff to have the core skills and competencies for their role within six months of taking up post.

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