My noble Friend the Parliamentary Under-Secretary of State (The Baroness Ashton of Upholland) has made the following written ministerial statement."The following list sets out the key performance targets that have been set for Her Majesty's Land Registry for 2006–07.Customer ServiceSpeed:Percentage of official copy and search applications processed within two working days: 98 per cent.Percentage of all registrations processed within 18 working days: 80 per cent.Accuracy:Percentage of registrations processed free of any error: 98.5 per cent.Overall Satisfaction 1 :Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by land registry: Better than 95 per cent.Financial:Percentage return on average capital employed: 3.5 per cent.Efficiency 2 :Cost per unit in cash terms 3 (real terms) 4 : £29.77 (£21.17)Critical Action PointsCustomer Service: Introduce imagery-based access to land register online;Land Registration: Add a further 700,000 hectares of land to the total areas of registered freehold land in England and Wales;Electronic Service Delivery: Introduce a prototype chain matrix service to provide transparency to residential conveyancing chains;Other Business Development: Establish a Land Registry Portal as a first step in implementing a single integrated customer interface for all online Land Registry information and services."More information on these and other key targets is published in the Strategic and Business Plans.1 Result from quarterly satisfaction survey.2 This is a final year target towards the HM Treasury-agreed cost per unit target for 2006–07 of £29.94 in cash terms (£21.17 in real terms). Target adjusted for revised pension costs.3 Based on the GDP deflator issued by HM Treasury on 23rd December 2005 (base year 1992–93).4 The real term unit cost in the base year of 1992–93 was £30.65.

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