Guidance: Decision makers’ guide: Vols 4, 5, 6 and 7: Jobseeker's Allowance and Income Support: staff guide

Updated: Revised DMG volume 4 chapter 24 - removed references to pensioners, the elderly, the sick in religious orders (dealt with in chapters 54 and 78). Volume 7 chapter 39 - removed references to Universal Credit Programmes.

This guidance is for DWP staff who make decisions about benefits and pensions. It helps them make decisions that are accurate and consistent.

The introduction of Universal Credit and Personal Independence Payment affects the guidance DWP staff use.

DWP decision makers now use Advice for decision making (instead of the DMG) for decisions that involve:

Universal Credit Personal Independence Payment contribution-based Jobseeker’s Allowance and contribution-based Employment and Support Allowance for people who are eligible for Universal Credit Why we publish this guide

We publish this guide to help people understand how we make decisions.

Information for claimants

Information for claimants about eligibility and how to claim:

benefits pensions
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https://www.gov.uk/government/publications/decision-makers-guide-vols-4-5-6-and-7-jobseekers-allowance-and-income-support-staff-guide

seen at 14:49, 13 November in Publications on GOV.UK.
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