This document contains data on the performance against service standards in relation to:
performance against service standards in relation to replies to MP letters outstanding out of service standard MP letters performance against service standard for customer complaints, MP’s emails and MP further action cases UKVI applicant satisfaction survey resultsLocal copy of customer_service_operations_transparency_data_q2_2016.ods
https://www.gov.uk/government/publications/customer-service-operations-data-august-2016
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