Results show that HMRC continues to perform well against key performance indicators. Familiarity, favourability and advocacy scores remain consistent with 2014, while perceptions of HMRC’s overall performance as the UK’s tax authority continue to improve. The results highlight the impact of customer service on stakeholder perceptions and uncover areas for improvement for future engagement work.
Local copy of HMRC_Stakeholder_Engagement_Research_2015.pdf
https://www.gov.uk/government/publications/hmrc-stakeholder-engagement-research-2015
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